Searching of the website is fairly clear, but obviously not user friendly. There are even return instructions for the return of warranted (sp?) products. In addition, parts are available and priced, with instructions on how to purchase them. Didn't try the phone lines, but then I don't need to, as my unit performs well (at least for now). However, it does NOT like any Remington cartridges at all. Will not feed nor eject well. But with Winchester, Federal and CCI, it has performed flawlessly.
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