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Thread: Trouble Reaching DW Customer Support

  1. #1
    Join Date
    1st March 2006
    Location
    Small East Texas town
    Posts
    60
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    1

    Trouble Reaching DW Customer Support

    Friends,

    I purchased a new Guardian 9 mm a few weeks ago, and the handgun is shooting much too high. At 20 yards it is 7” high with me shooting off sandbags. To check myself, I was also shooting my CZ 75 B 9mm with the same ammo, distance, and conditions, and it was spot on.

    Anyway, I wanted to try and contact DW first, before even mentioning it to anyone, but the DW phone number in my owner’s manual must not be correct. Can anyone give me a good phone number for their customer support department?
    Thanks
    Last edited by deadwood; 16th July 2018 at 14:43.


  2. #2
    Join Date
    2nd June 2004
    Location
    Terra
    Posts
    21,122
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    Hawkmoon
    On a good day, can hit the broad side of a barn ... from the inside

  3. #3
    Join Date
    1st March 2006
    Location
    Small East Texas town
    Posts
    60
    Posts liked by others
    1
    Thanks. That’s the number I tried several times. It went directly to support voicemail (after pressing 5), and the recorder never would let me leave a message. I’ll try again tomorrow.

  4. #4
    Join Date
    1st March 2006
    Location
    Small East Texas town
    Posts
    60
    Posts liked by others
    1
    I got in touch with customer support by email. Requested a call, and received one the next day. Spoke with gunsmith who asked me to return the slide to them for front sight exchange. Received slide back from them with new front sight installed a couple of days ago (8/5/18). Hope to get to the range over the next fews days and recheck poa vs poi at twenty yards with new front sight. Thanks
    Last edited by deadwood; 6th August 2018 at 23:17.


  5. #5
    Join Date
    28th October 2006
    Posts
    58
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    1
    How'd it shoot?

  6. #6
    Join Date
    1st March 2006
    Location
    Small East Texas town
    Posts
    60
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    1
    Spot on at 20 yards. Thanks

  7. #7
    Join Date
    1st March 2006
    Location
    Small East Texas town
    Posts
    60
    Posts liked by others
    1
    Friends, I am just super impressed with this new Guardian. This may be my favorite handgun of all time. A true pleasure to shoot.

  8. #8
    Join Date
    29th May 2004
    Location
    Athens, Greece, Earth
    Posts
    27,930
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    109
    Blog Entries
    2
    DW is the best kept secret in production 1911s (not custom). Excellent guns!
    John Caradimas SV1CEC
    The M1911 Pistols Organization
    http://www.m1911.org

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