Ruger has recently initiated a recall for the Hunter IV .22 cal. Hunter due to a safety issue.
I needed to send ONLY the receiver.
They sent me a Priority Mail box along with a prepaid label with tracking number.
Approximately 2 1/2 wks ago I went to the PO to drop it off.
With about 12 people on the line, I decided to just put it into the drop box that is in the lobby.
Last week I called Ruger just to check on it.
They had no record of it coming in!
I go back to PO with tracking number to see what happened.
Manager tells me THEY have no record of it.
"How is that possible?" I ask!
She says "I have no idea. When anything is removed from the drop box it is immediately scanned into the system and sent off to the main distribution center."
Me....."The someone stole it! It had the name of the gun manufacturer on it! Boxes don't just disappear!"
Mgr..."Are you saying one of MY people stole it?"
Me...."That's EXACTLY what I'm saying!"
She gets HER supervisor. He and I go through the same thing with the same outcome.
I got the number for the PO Inspector's office and I've initiated an investigation.
I know it will not be recovered but I want everyone there to know there is a thief amongst them.
THE GOOD NEWS.............I spoke with Amanda at Ruger customer service. She was absolutely FANTASTIC!!
After speaking with her superior, RUGER SENT ME A NEW RECEIVER AND AN EXTRA MAG!!! FREE!!!!!
I got it Wednesday!!!
Talk about great customer relations!!!!!
My next firearm will be Ruger!
So there's my story......and I'm stickin' to it!
BTW.........the PO is in Coral Springs, Fl......on Riverside and Atlantic.
Lesson learned........ALWAYS GET A RECEIPT!
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