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Thread: New CEO of Taurus is working CS issues

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  1. #1
    Join Date
    1st October 2013
    Location
    Interlachen,FLa
    Posts
    23
    Posts liked by others
    0

    New CEO of Taurus is working CS issues

    My PT 1911 ejector broke while shooting. The reason I did not Post any thing until now was I wanted to test out Taurus CS and did not want to be accused of them reading my post and getting my pistol back to me sooner than normal. Some of the other boards bash me and Taurus CS pretty hard over my PT 1911 ss. Heres the chain of events with no mention of me being active on any forum to Taurus I just called and asked for cs due to pistol broken
    on 9/24/2013 Ist I was transferred to a CS named Joel took less than 3 minutes to get to him. I went over my issues he put me on hold came back in less than 2 minutes and said he had a pt1911 in his hand and removed the slide at that point i described what the broken ejector looked like then he pulled up the parts list and said parts are in stock and due to a restricted part gun must be sent in and that would be at my cost I told him on a pistol Less than a year old that i felt that was unreasonable he then asked did i ever shoot reloads and I told him no. After a 1 minute hold he came back and took my email and said it wood take no more than 4 weeks and shipping and parts were covered.
    on 9/25/2013 I received a email from fed ex stating i need ed to print my prepaid label and send in 2nd day air. printed the label and boxed up took to fed ex that after noon thru tracking my pistol arrived at Miami on Friday pm 9/27/13 and received and email from Taurus CS stating that they had checked in my pistol Ist thing Monday am.

    on 10/7/2013 I received a call from fed ex stating i needed to be home to sign for a package from Miami fl and my pistol just arrived @ 4pm 10/8 and they replaced my ejector and my extractor and fired 2 9 round mags thru my pistol and sent it back it showed checked in by cs then initials then repaired by initials then tested by and inspected by initialed and final inspection and shipped by initialed

    Again I never said any thing about the forums or any other references to Taurus . I wanted this to be a blind test which I feel They passed with flying colors

    Thanks so much for the wonderful CS
    jhp
    Para lda carry 9
    Para Executive Carry 45
    Taurus PT1911 SS
    Walther p22
    Sig 938
    Sig 1911 22
    Ati compact 22
    Rock Isl compact 9mm

  2. #2
    Join Date
    29th May 2004
    Location
    Athens, Greece, Earth
    Posts
    27,763
    Posts liked by others
    50
    Blog Entries
    2
    Good to know! Thanks!
    John Caradimas SV1CEC
    The M1911 Pistols Organization
    http://www.m1911.org

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