STI Customer Service A+

[Vans]

I called STI today to ask a relatively simple technical question. My phone call was answered in less than 3 rings and on hold for less than 30 seconds. My question was answered and a follow up question by the gentleman on the phone "how is the gun running?" Very nice to not be quickly ushered off of the phone and able to speak with someone live. Before anyone asks, my question was, if it is ok if there is some floating of the guide rod when the pistol is assembled. When I assemble my Escort and Off Duty the end of the guide rod is slightly protruding past the frame and if you push in on the guide rod it becomes flush with the frame.

[leade45]

I bet it was wonderful to have a gun manufacturer ask you how their gun was running ! I, too, have had good luck with my STI Trojan (knock on wood) and their Customer Service.

They seem to be nice folks, along with their STI Distributors who are also good to work with.

I would never part with my STI.

[sethmark]

I sent an STI back for service a few months ago. They not only provided outstanding customer service, the gun was only out of my hands for a week.

[TheLetter3]

Vans - so what was STI's answer? (I've noticed the same thing with my Escort)

[Alcoy]

+1. I am curious as well. Thanks.

Vans - so what was STI's answer? (I've noticed the same thing with my Escort)

[Vans]

It is normal. There is a certain amount of floating that happens due to the two spring design. With the slide off of the frame the guide rod end does protrude just a little and you can't push it rearward, once you mate the frame to the slide, the recoilmaster compressess just enough that the rod floats a little. I also have an STI catalog with a picture of the Escort and the end is flush.

[bountyhunter]

I called STI today to ask a relatively simple technical question. My phone call was answered in less than 3 rings and on hold for less than 30 seconds. My question was answered and a follow up question by the gentleman on the phone "how is the gun running?" Very nice to not be quickly ushered off of the phone and able to speak with someone live.
They are helpful. I remember a long time back my 9mm Trojan's extractor started to slip the rim and needed retensioning so I called them to ask what tension they set them to.

ME: "My Trojan's extractor is slipping the rim."

STI Gunsmith (concerned): "How many rounds on it?"

ME: " uhhh..... maybe ten thousand."

STI "Oh......"

He went out and asked the guy who did their extractors and he said about 20 ounces as I recall.