Slide locked up on brand new CBOB after 3 shots!! HELP

[imq707s]

Well, I finally got to take my new Dan Wesson CBOB.45 to the range today. It came in yesterday, and I spend some time last night taking it apart, cleaning it, lubricating it, and putting it back together. I was so happy with the gun, the fit and finish was excellent. The slide was smooth, and tight when I cycled it by hand…………..

Fast forward to this afternoon.

So I’m at the range….with a full magazine of Blazer Brass FMJ ammo. I pull the trigger, (POP), I pull the trigger (POP), I pull the trigger (POP)………what????? The slide is stuck about half way back!! I push and pull on it a little bit, and it finally comes undone. I decided to pull the gun apart, reclean it in the hopes that maybe there was a piece of junk stuck in the rail joint, and relube the rails. 5 minutes later when I’m finished, I cycle the gun at least 20 times to make sure the slide is not binding. I cycled it HARD….and it was smooth as a whistle.

Back to the shooting…….I pull the trigger (POP)……great!!@#$? The slide is stuck back again….except this time, I can’t even budge it. I was so mad that I just packed up and went home. Once I got home, after about 20min. I managed to free the slide. It is definitely binding now, and is pretty gritty when I try to slide it back and forth. I get metallic shiny stuff on my finger when I wipe it across the top of the rail.

So I think it’s obvious that the slide to frame fit is way to tight. Besides sending it back to Dan Wesson and waiting several weeks……is there anything I can do? Can I take some very find sandpaper (like 1000, 1500, 2000) and try smoothing out the rails??

Just when I thought the whole (no 1911 runs good out of the box) stuff was a bunch of garbage……this happens to my first 1911. I’m so disappointed……this thing was twice the price as my XD, and it's just a big boat anchor right now.

Any help would be great.

Thanks

[Bud White]

Check the Slide Rails i but they are under cut or there is a burr this has come up before check right by where the recoil spring tunnel is in the slide...

I would send it back to DW my self... Let me see if i can find pics where this has come up before

[imq707s]

Here are some pics. Something was definitly machined wrong. I cycled the thing 30-40 times before I ever even shot the thing and it felt smooth as can be. Then 3 shots....and it's screwed!! I guess you don't always get what you pay for :(

http://img444.imageshack.us/img444/6973/fu2xh1.th.jpg (http://img444.imageshack.us/my.php?image=fu2xh1.jpg)

http://img444.imageshack.us/img444/1298/fu1yw8.th.jpg (http://img444.imageshack.us/my.php?image=fu1yw8.jpg)

[DuckRyder]

There is no way I would do anything with that except send it right back to Dan Wesson.

Don't try to do anything to it.

[imq707s]

Well, Dan Wesson was fast at getting back to me. They told me to send it in ASAP and they will get on it. The only problem is that it's probably going to cose me $40+ to send it back using UPS next day air.

Also, here is the explination I got back......can someone please explain this to me. It doesn't make sense to me.

"Your ejector rode up causing the galling in the pictures."

[Hill]

Wow! That's messy.

Maybe they mean that a chunk of your ejector broke off and got lodged under the slide?

[imq707s]

Wow! That's messy.

Maybe they mean that a chunk of your ejector broke off and got lodged under the slide?

I'm sure it's hard for them to tell just by looking at two pictures. After they get their hands on it, I think they will find out it had nothing to do with the ejector.

[Bud White]

I cant see it being the ejector either

[headhog]

I'm with the pack here, the ejector don't make much sense, but stranger things have happened. :scared: Keep us informed on what DW finds.

[twin oaks]

Is it just the photo, or is the VIS actually cut at an angle ?

As far as the jam, it sounds like you're having a hard 3 pt jam, but I haven't a clue as to what's causing the scarring. Really, it doesn't matter, because (a) it has to be fixed, (b) for a new pistol with a total four rounds fired, this better be a warranty issue, (c) bad press with photos like these accompanying it will kill a reputation.
My .02 is that they should pay for the shipping both ways, do the repairs for free utilizing their best 'smith, and send you a formal appology for their lapse in QC. A nice little rebate, or a voucher for ammo would be a nice touch too. I know, I'm dreaming.
Were it me, I'd demand a full refund and let them keep the pistol. Then I'd go get a nice GCT.

[imq707s]

Is it just the photo, or is the VIS actually cut at an angle ?

As far as the jam, it sounds like you're having a hard 3 pt jam, but I haven't a clue as to what's causing the scarring. Really, it doesn't matter, because (a) it has to be fixed, (b) for a new pistol with a total four rounds fired, this better be a warranty issue, (c) bad press with photos like these accompanying it will kill a reputation.
My .02 is that they should pay for the shipping both ways, do the repairs for free utilizing their best 'smith, and send you a formal appology for their lapse in QC. A nice little rebate, or a voucher for ammo would be a nice touch too. I know, I'm dreaming.
Were it me, I'd demand a full refund and let them keep the pistol. Then I'd go get a nice GCT.

What's a VIS?

Well, if it comes back and it jams again....I might follow your suggestions :)

[SatCong]

What's a VIS?

Well, if it comes back and it jams again....I might follow your suggestions :)Good luck. Yes, They should pay shipping both ways. :(

[niemi24s]

What's a VIS?

Vertical Impact Surface: located at the forward end of the barrel bed in the frame; where the lower lugs (feet) of the barrel bump against when the barrel links down and goes aft. Cheers

[twin oaks]

VIS= Vertical Impact Surface. When the slide is off, if you look at the pistol from the front, it looks like a bow tie. It is the surface that takes the impact of the lower lugs. Since both are vertical in 'normal' firing position, it gets the name Vertical Impact Surface.

[Ping Ping]

Judging from the photo, angle notwithstanding, the VIS seems clearly mis-machined. Additionally, that left rail is definitely boogered. That gun has to go back and fast!

It is possible that the ejector nose broke of and somehow found it's way into the left rail. Stranger things have happened. Either way, no fault of the shooter.

This is a clear case of a manufactuing issue and as such, should be call-tagged. Be resolute in your demand for a call tag. No way under the sky should you be charged a nickle to fix this... not even shipping. Personally, I don't subscribe to the idea of beating people up for free stuff, or money. However, I would demand the highest level of service and craftsmanship possible, fastest turn-around and an apology. Failing this, I'd expect them to buy the gun back.

Don't lose faith. I know this is frustrating, especially on your first 1911. However, this is definitely the exception, not the rule.

[imq707s]

****** UPDATE *****

Well I got a call from Scott at Dan Wesson today. I’m very impressed with their customer service and extremely fast turn-around time……especially since they had the gun over the holidays. They received the gun late in the afternoon on Thursday the 20th, and they said I will have it in my hands tomorrow (27th). That means they must have jumped on it as soon as it came in…I’m very impressed in that aspect.

Scott said that the problem was not the ejector like originally thought (I didn’t think it was). He said they couldn’t really find a good reason why it galled up, there must have been a small burr in the slide grooves that caused it. He said they smoothed everything out, polished the frame rails, ran two mags through it, and it appears to be running great. He said the slide to frame fit is as tight as it was before, but you can still see a few marks on the frame where some of the galling was. I was a little disappointed when I heard that, but I will have to see how bad it actually is when it shows up tomorrow. It may be nothing to worry about. I would have been happier with a new frame and slide, but if this fixes the problem…I’ll be happy. This isn’t a safe queen, it’s a gun that’s going to be shot a lot, and carried every now and then.

I’ll post up some pictures as soon as the gun comes in tomorrow. I’ll make sure to post up a range report also.

What are your thoughts?

[Ping Ping]

You had severe malfs with a -new- gun. You should expect the gun to come back in -as new- condition. If it shows any sign of galling, being worked on/repaired, I would not accept it and send it back to them post-haste. Again, on their nickle. This is not a condition in which I would "settle". I would press the issue through to my complete satisfaction.

[Ridgerunner665]

You had severe malfs with a -new- gun. You should expect the gun to come back in -as new- condition. If it shows any sign of galling, being worked on/repaired, I would not accept it and send it back to them post-haste. Again, on their nickle. This is not a condition in which I would "settle". I would press the issue through to my complete satisfaction.

I agree 100%...I still say they had bead blasted the frame rails...which is what I believe caused this whole mess.

[swampertwo]

I just relooked at your pics and a slight burr could have caused all of this.
That said, what are all the apparent vertical marks in the feed ramp?? The first pic shows best what appear to be little gouges up the ramp.
Trick photography?? or if it is not polished, It would go back again--I can't imagine them letting it out that way.

[imq707s]

I just relooked at your pics and a slight burr could have caused all of this.
That said, what are all the apparent vertical marks in the feed ramp?? The first pic shows best what appear to be little gouges up the ramp.
Trick photography?? or if it is not polished, It would go back again--I can't imagine them letting it out that way.

That's actually some of the dark grey Gunslick grease that I used on the slides. I guess I didn't get it wipe off before I took the pics. The polish job on the feed ramp actually looks relaly nice. It's just a little grease I got on there.

[imq707s]

Well, I thought I would be able to give everyone a range report tonight...but it seems like Dan Wesson is slacking in their shipping department. They got my gun last Thursday and worked on it ASAP, which was great......but it was supposed to ship out this Wednesday 26th afternoon...but it didn't. Then they assured me it would ship out Thursday afternoon and I would have it today........well it didn't get shipped out Thursday either. Now they are saying it shipped out today....and I won't get it until Monday.

I guess it isn't really that big of a deal....but if it was ready to go on Wendesday...why the heck would it sit in their shipping department until Friday?? Especially if they hopped on it so fast to get it fixed?

Oh well....hopefully I will have pics and a range report for you guys some time mid next week . I was so looking forward to taking it to the range today :(

[imq707s]

Well my gun came in today. It looks great! I'm really impressed with the customer service from Dan Wesson. The rails that were once marred, look great now. They polished everything up, and also replaced the barrel bushing with a stainless one for some reason?? I'm not complaining.

I will have to get it to the range some time this week and see if it runs as good as it looks.

I'll do a range report with pics after I get back from the range.

[:D]

[imq707s]

I ran about 50 rounds through it today, just to see how it would do. It functioned flawlessly. I didn't have a single problem with it, but I still want to run about 200 more through it without any problems before I start carrying it all the time.

Here are some pics of what the gun looked like after I got it back from DW. You can barely see a little pitting in the rails that didn't polish out.....but it's hardly noticeable. It looks bad in the pictures because the flash really seems to make it stick out. If you didn't know it was there, I don't think you would ever see it unless you looked really hard. Everything seems nice and smooth, so hopefully this will be a great gun. I'm going to lube it up tonight again after I clean it, and then take it to the range tomorrow.

Now if I can get DW to reimburse me the $65 it cost me to ship it to them, I will be a very pleases DW customer.

http://img175.imageshack.us/img175/7610/rep3ty2.th.jpg (http://img175.imageshack.us/my.php?image=rep3ty2.jpg)

http://img175.imageshack.us/img175/3967/rep2xv9.th.jpg (http://img175.imageshack.us/my.php?image=rep2xv9.jpg)

http://img175.imageshack.us/img175/3776/rep1to8.th.jpg (http://img175.imageshack.us/my.php?image=rep1to8.jpg)

[Colt45guy]

my question is what did they relieve on the slide? (or why did it seize up in the first place?)

[imq707s]

my question is what did they relieve on the slide? (or why did it seize up in the first place?)

I never really got a 100% definite answer from them. All they said was that there must have been a small burr on the slide somewhere that started the galling...then it went from there. I think they just smoothed the rails back out, and went back over everything and deburred it. I think it might have just been a little to tight.

[Colt45guy]

I see. thanks for the update! I'm currently shopping for a 10mm and looking hard at the Razorback.

Hope everything turns out well at the range, and looking forward to reading a glowing report!

[imq707s]

Well, I still haven't made it to the range yet....butI did get a responce back from DW's Product Manager regarding my request to have them pay for the $65 shipping it cost me to get the gun back to them after it locked up after 3 shots.

Here is what I got back....I'm a little mad about it, but at least I have my gun back and it runs.

"I am sorry but it is CZ's policy that for any service warranty or otherwise the customer must pay to get the gun here. If you check other manufactures policies you will see that this is not any different than most other companies. Against CZ's policy I do make arrangements if there is a repeat problem of what the gun had already come in for.
We do what we can but in most cases our hands are tied."

:(

[czdj]

Well, I still haven't made it to the range yet....butI did get a responce back from DW's Product Manager regarding my request to have them pay for the $65 shipping it cost me to get the gun back to them after it locked up after 3 shots.

Here is what I got back....I'm a little mad about it, but at least I have my gun back and it runs.

"I am sorry but it is CZ's policy that for any service warranty or otherwise the customer must pay to get the gun here. If you check other manufactures policies you will see that this is not any different than most other companies. Against CZ's policy I do make arrangements if there is a repeat problem of what the gun had already come in for.
We do what we can but in most cases our hands are tied."

:(

Springfield will reimburse me up to $50 for the cost of a warranty return... I wonder if DW doesn't know about their firearms? :D

[DuckRyder]

Colt will reimburse shipping as well, no questions asked...

I would not be very happy about their policy, although CZ makes fine firearms some of their warranty policies and response can be less than stellar.

That said there isn't much if anything you can do about their policy, if the firearm is fixed just shoot it and enjoy it...

If it fails again, absolutely insist on a call tag... don't take no for an answer... and keep that E-Mail...

[imq707s]

I'm going to take it to the range tomorrow......if I can run 250 rounds through it without a single problem, I'll be happy.

I'll wright up a full range report and start a new post on it.

[imq707s]

Range Report....Range Report (http://forum.m1911.org/showthread.php?p=412612#post412612)

[dogdollar]

Threads like this make me FURIOUS at gunmakers.
The NERVE of them to charge you to send the gun in..........
DD

[kevindsingleton]

So a DW 1911 costs $65 more when it's defective? That doesn't seem right, to me. I hope you're a happy customer, 'cause they just lost this one, for good.

[berkbw]

So a DW 1911 costs $65 more when it's defective? That doesn't seem right, to me. I hope you're a happy customer, 'cause they just lost this one, for good.

Is this really true? Are they aware of this?

b-

[imq707s]

Is this really true? Are they aware of this?

b-

He means that it cost me $65 to send it back to them for repairs. Yes...it's true. They said it's their policy to NOT pay for shipping back to them if a gun is messed up. See above post where I show the email from them.

[DENDEN]

What do you think would happen if you informed DW that you are a member of M1911.org and that you are posting all of this here for thousands of potential customers to see. If I was them I would make sure there was no bad press. Also what does their warranty say that came with thw gun? Is CZ the manufacturer for DW. It could be anyone - you bought a DW not a CZ. THerefore you really don't care what thw CZ policy is - just DW's policy. I wouldn't consider either based on your thread.

Also maybe this thread should be linked or moved to the DW area so more DW customers and potential customers would see it.

[berkbw]

Yeah, well [grumble grumble] I guess it is a good thing that they don't sell a whole lot of them. A class action suit could ruin their day.
Y'know.. if a lawyer had this problem........

b-

[DuckRyder]

What do you think would happen if you informed DW that you are a member of M1911.org and that you are posting all of this here for thousands of potential customers to see. If I was them I would make sure there was no bad press.

They get plenty of bad press on Warranty policies and repairs, it really doesn't seem to concern them greatly. Seems when they have a bad one, its really bad, most of them are not bad ones and are really good, at least as far as CZ's are concerned.

Is CZ the manufacturer for DW. It could be anyone - you bought a DW not a CZ. THerefore you really don't care what thw CZ policy is - just DW's policy. I wouldn't consider either based on your thread.


CZ owns Dan Wesson...

[dkgVA1]

Well, I finally got to take my new Dan Wesson CBOB.45 to the range today. It came in yesterday, and I spend some time last night taking it apart, cleaning it, lubricating it, and putting it back together. I was so happy with the gun, the fit and finish was excellent. The slide was smooth, and tight when I cycled it by hand…………..

Fast forward to this afternoon.

So I’m at the range….with a full magazine of Blazer Brass FMJ ammo. I pull the trigger, (POP), I pull the trigger (POP), I pull the trigger (POP)………what????? The slide is stuck about half way back!! I push and pull on it a little bit, and it finally comes undone. I decided to pull the gun apart, reclean it in the hopes that maybe there was a piece of junk stuck in the rail joint, and relube the rails. 5 minutes later when I’m finished, I cycle the gun at least 20 times to make sure the slide is not binding. I cycled it HARD….and it was smooth as a whistle.

Back to the shooting…….I pull the trigger (POP)……great!!@#$? The slide is stuck back again….except this time, I can’t even budge it. I was so mad that I just packed up and went home. Once I got home, after about 20min. I managed to free the slide. It is definitely binding now, and is pretty gritty when I try to slide it back and forth. I get metallic shiny stuff on my finger when I wipe it across the top of the rail.

So I think it’s obvious that the slide to frame fit is way to tight. Besides sending it back to Dan Wesson and waiting several weeks……is there anything I can do? Can I take some very find sandpaper (like 1000, 1500, 2000) and try smoothing out the rails??

Just when I thought the whole (no 1911 runs good out of the box) stuff was a bunch of garbage……this happens to my first 1911. I’m so disappointed……this thing was twice the price as my XD, and it's just a big boat anchor right now.

Any help would be great.

Thanks
I just bought a CBOB too. 6 rounds and the slide was frozen to the point where I could not budge it. I took it back to the dealer who is shipping it back to Dan Wesson. I was very disappointed as it too was the first 1911 I had purchased. How long to get yours back?

[imq707s]

I just bought a CBOB too. 6 rounds and the slide was frozen to the point where I could not budge it. I took it back to the dealer who is shipping it back to Dan Wesson. I was very disappointed as it too was the first 1911 I had purchased. How long to get yours back?



:scared:

Wow….it really sounds like DW has some quality issues they need to address. I just thought I was the unlucky guy that got a very rare “bad gun” out of the DW plant…..but now that I read this, it makes me think they have some real problems. How many other DW 1911’s are out there on the shelves that are going to bind up on people?

The one good thing is that DW will probably have the gun out the door and back to you a few days after they receive it. But don’t be surprised if you ask them why it locked up and they say “We’re not really sure, but it’s probably because you didn’t lube it good enough. ”. That’s the response I got back from them.

Yes, they have great customer service….but it sounds like their quality control is severely lacking. How hard is it to machine the frame and slide correctly, and then check them to make sure they fall within the allowed tolerances?? . How hard is it to deburr the parts? I’m a manufacturing engineer at a plant that has several CNC mills. Everything is checked with go/no-go gages and/or micrometers after it comes off of the machines. If the parts don’t meet specs, they don’t go out the door. What is so hard about that?

I’m really sorry you had that problem, but don’t be surprised if you see more posts on the same thing happening to other DW 1911’s. Also, if I were you I would post up your DW issues on some other sites to inform current and potential “future” DW owners.

PLEASE!....post up some pics of the gun before you ship it out, and pics after you get it back from DW. Also, please keep me updated on what they tell you the problem was, and how they fixed it. They just smoothed everything back out on mine and it seems to be running 100% after 200+ rounds through it. But after hearing about another DW locking up, I’m going to run another 200 through it this weekend just to make sure.

[Sam Dunham]

The ejector, if not fit correctly, can rub the slide in the recess's on the left side and cause binding, but I think your pistol may be galling- a burr on the rails somewhere. Look for a tiny burr and a long galled out streak on your rails somewhere, could be underneath. This is more prone in stainless guns(gummy) metal.